Here at Candlemart, customer service is our top priority! If at any time you have a question or concern please contact us. We are also committed to providing the information you need about each and every product. Whether it's candle size, burn time, suggested use, or decorating ideas we want to help with every aspect of your shopping experience.

Ordering

Ordering is easy! Just select the item you are interested in, enter the quantity you want to order, and click "Add to shopping basket". Your shopping basket will then be displayed. Enter your zip code and click "calculate shipping". When you are ready to check out just click "Checkout" and enter your billing information. Keep in mind we cannot ship to PO, APO or FPO boxes. Now, enter your Credit Card information. You must enter the NAME AS IT APPEARS ON YOUR CREDIT CARD, select the type of credit card, enter you credit card number, and expiration date. If you are shipping this to an address other than the Billing Address enter the shipping address now. The verification screen is next. Look over everything on your order and verify that everything is correct. Click NEXT to process your order.

If you prefer not to order online we would be glad to take your order over the phone. Call us toll free at 877-352-6353 Mon-Fri 7:00am - 5:00pm CST. Want to pay with a check? That's ok too. Just print your shopping basket (with shipping quote) and mail it and your check or money order to:

Candlemart.com
PO Box 3647
Fayetteville, AR 72702

Be sure to include your name, shipping street address (no PO, APO, or FPO boxes), city, state, zip code, phone number and email address. We're looking forward to serving you!

Return Policy

All products purchased from Candlemart.com carry a 100% money back guarantee. If for any reason you are not satisfied with your purchase, you can return it within 30 days of purchase for an exchange or a full refund of the product purchase price. If the return is the result of an error made by Candlemart.com, your shipping costs will be refunded. First call us at 1-877-352-6353 and inform us of the circumstance for the return; then please enclose the original packing slip with product to be returned, pack the box securely and send it to:

Candlemart.com Returns
2700 Armstrong Ave.
Fayetteville, AR 72701

For more information about any of our policies please feel free to call us at 1-877-352-6353 or contact customer service.

Damage Claims

We take many precautions to assure your order will arrive promptly and safely. But, if the merchandise you received has been lost, damaged, or broken during shipment please call us at 1-877-352-6353 and inform us within 10 days of receipt of your order. We will promptly arrange for you to return the product and send a replacement for the damaged merchandise.

Shipping

Our shipping partner, Federal Express, give us the ability to deliver anywhere in the WORLD. Orders are normally shipped 1 to 4 days after your order is placed. Shipping costs can be estimated by adding items to your shopping basket, entering your zip code, entering your country, and clicking on "Calculate Shipping". Shipping address phone numbers are required by Federal Express for residential delivery.

Security

Candlemart.com believes in providing a safe and secure shopping experience for all of our customers. We want you to feel comfortable that personal information such as your name, address, and credit card number will be kept safe throughout your entire shopping experience at Candlemart.com. All orders placed with Candlemart.com are protected by our Secure Server. Candlemart.com will not sell or release your email address to any other parties.

We designed Candlemart.com to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology.

Credit Card Information

Candlemart.com does not store credit card numbers after a transaction has been completed. Therefore, there is no incentive for hackers to attempt to access credit card numbers through Candlemart.com. Candlemart never sends private information, such as your credit card number, via email.

Privacy Information

Information collected from our Web server is anonymous. It allows us to see which areas of Candlemart.com are most popular. This helps us to improve the quality of your online shopping experience by recognizing and delivering more of the products and services you prefer. We ask for your email address and phone number so that we may confirm and keep you informed of your order's progress. Candlemart.com does not sell customer email addresses or other information. Ship To phone numbers are required by Fed-Ex for residential delivery.

Fragrance of the Month

The current Fragrance of the Month is Cinnamon. All cinnamon fragranced products will be discounted 25%.

Affiliates - Anti-Spam

Candlemart.com has a strict Anti-Spam policy. We do not, and cannot allow any affiliate site, to advertise or put our link on any site that is promoted by or in any way related to unsolicited email or newsgroup postings. Our opt-in email newsletter requires pre-approval. If we receive spam complaints about an affiliate site, we will immediately investigate the charge. If the affiliate site is found to be at fault, the link(s) will be disabled, the affiliate account will be immediately and permanently terminated.

Thank you,
The Candlemart Team